Returns & Exchange

Returns & Exchange

We will gladly accept returns and exchanges on merchandise purchased only on this website within 7 days of the date received. The returned item must be in its original packaging and must NOT HAVE BEEN WORN, ALTERED OR WASHED. If your item is received and considered damaged, we will process a gift card instead of a refund. Refunds will be credited back to the original payment method only. 

While we do our best to send you perfect merchandise, we’re not perfect and occasionally a damaged item is sent out. If you receive a damaged item, please contact customer care immediately and include a photo so that we may assess the damage and quickly resolve the issue.

Items marked as SALE or items sold using a promotional discount code are not eligible for refund, 

If you wish to make a return the extra shipping charges will be at your own cost.

HOW TO RETURN AN ITEM

Please contact us at info@souadfashion.com